Securicor selects eWare as CRM platform for client acquisition and retention drive
by Anonymous

Press Release

May 17th 2002


Securicor selects eWare as CRM platform for client acquisition and retention drive

London - May 17th, 2002 eWare, the CRM solutions provider, announces today that Securicor Security Ltd has selected eWare's CRM software to support staff in sales, marketing and operational roles.

Securicor is one of the UK's leading providers of security services, providing specialist expertise in the area of integrated security solutions. To maintain this leadership position, Securicor is investing in key CRM technology to increase the number of prospects and improve the conversion rate of these prospects into leads. This is the first step of a global strategy focusing on this area.

Securicor undertook a thorough investigation of the CRM market. They were keen to find a solution that would quickly 'slot' into the business and immediately add value to the sales team but also a solution that could scale up to a global rollout without currency or language issues.

eWare's technical architecture, workflow capabilities and ease of implementation were a perfect match for Securicor. The solution will initially be used within the sales department for better prospecting and a higher conversion rate to sales; data integrity will be aided through integration with both QAST (Quick Address Software) and OnesourceT (web-based business information). The solution will be used for extensive reporting and future phases will include integration to operational systems to streamline contract fulfilment.

"We knew the business case, we identified the process change required, then we looked to the market to identify the right technologies. The flexibility of the eWare solution has enabled us to implement a solution based on our business priorities by phasing the project while keeping the enterprise-wide CRM vision in mind", comments David Foy, Sales & Marketing Director, Securicor Security, "it is clearly the right technical and business fit for our needs."

Nick Bettes, IT Director, Securicor Security added: "eWare demonstrated not only that they had the right technology, but also a pedigree in successful implementations with other clients that we spoke to".

"I am delighted to add a name like Securicor to our rapidly growing list of customers", comments Ivan Macdonald, CEO, eWare. "It appears that eWare's flexibility in integration and delivery is appealing to the market. We have the applications and the imagination to deliver the right solutions for companies like Securicor and I look forward to developing the relationship of our two companies in the months to come. "

-ends-
About eWare
eWare is a global provider of wireless and Internet CRM solutions that allow businesses to manage all interactions with prospects, customers and partners. eWare's future-proof solution can be accessed through a standard web browser as well as LAN and intranet, on any Internet or wireless device. The product's thin-client architecture delivers significant business benefits to mid to large-sized companies, such as rapid return on investment and low cost of ownership. Founded and based in Dublin, eWare operates worldwide and its customers include Avis, First Active Bank, Aircom, eTel, Memorex Telex and Taylor Nelson Sofres.

About Securicor
Securicor is a global security solutions provider with over 120,000 employees and operations in 44 countries. Securicor is one of the key international innovators and is the respected authority in security, with long-term global experience. We offer an extensive range of services to both public and private sectors in the following areas: financial institution outsourcing, integrated security, aviation and distribution.

For further details about our company please contact 0208 770 7000 or visit www.securicor.com

For further information please contact:
Michala Alexander
eWare
+44 208 622 3033
Michala.alexander@eware.com




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